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What is the phone number for customer service?

What is the phone number for customer service?

Harbor Island Pirate
New member | Level 2

Back and forth email is not solviong my problem.

7 Replies 7

Re: What is the phone number for customer service?

Not applicable

What account do you have? The only pick up the phone for Business users and that's from Standard and above... 

Re: What is the phone number for customer service?

Harbor Island Pirate
New member | Level 2

Not sure.  A basic business account I guess. $110 a year.

Re: What is the phone number for customer service?

Not applicable

How much space do you have? I am trying to work it out LOL 

 

Maybe go here and see what options you have? That will tell you for sure 

 

https://www.dropbox.com/team/admin/help

Re: What is the phone number for customer service?

Harbor Island Pirate
New member | Level 2

You are so kind.  Not sure about the space.

 

The underlying problem is I have two accounts, one of which I need to close. The email address associated with the account I wish to delete is closed (permanently). The Dropbox help emails keep telling me I have to log on to close the account. Which of course is not possible. 

Re: What is the phone number for customer service?

Not applicable

But the login details will still work on the website. So you could still log in and delete if you know the details - you don't need access to the actual e-mail account. 

 

There does not seem to be a number. I am on a trial with the phone option and they call you it seems. They want £432 a year for 5TB space! - I could literally get  a 5TB SSD and have £250 change and it'll last me 20+ years!

 

Joke this company LOL 

Re: What is the phone number for customer service?

Not applicable

I've deleted - best of luck! 

Re: What is the phone number for customer service?

Harbor Island Pirate
New member | Level 2

Appreciate the help. They tell me there was a security issue so I have to change my password. Of course I can't change my password as the email address on the account is no longer active.

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