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What should I do to redeem my 20 GB Dell promotion?

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What should I do to redeem my 20 GB Dell promotion?

Explorer | Level 3

I've bought new Dell laptop. I followed all instruction to activate Dell - Promotion 20 GB, but it doesn't work. My Dropbox account is still 2 GB as basic user.

 

I also lookup and read comments on Dropbox Community. It's clear that many customers have faced the same problem.

 

I haven't found solution for my case.

 

What should I do now?

2 Accepted Solutions

Accepted Solutions
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Re: Dell - Promotion 20 GB

Super User

Then someone from the support team needs to look into your account. Please log a support ticket here - https://dropbox.com/support You can track progress here - https://dropbox.zendesk.com/

View solution in original post

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Re: Dell - Promotion 20 GB

Super User II
Make sure you have checked the T&C's and you've met them. Also note that on some devices only new accounts are eligible (so using one you already had wont work).
https://www.dropbox.com/help/space/dell-promotion

 


- - -


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View solution in original post

10 Replies 10
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Re: Dell - Promotion 20 GB

Super User

Hi @Le_Nguyen, Did you complete at least five getting started steps? You can read more information on this help page - https://www.dropbox.com/help/space/dell-promotion 

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Re: Dell - Promotion 20 GB

Explorer | Level 3

Thank you very much for your reply.

 

I did all.

 

It just requires me complete 5 of 7 steps. But I even completed 7 steps.

 

But nothing works => quite hopeless.

 

I post here to expect the office reply from Dropbox and I can supply evident of full completed checklist (7 steps).

 

I'm user of Dropbox before I bought the new Dell laptop.

Highlighted

Re: Dell - Promotion 20 GB

Super User

Then someone from the support team needs to look into your account. Please log a support ticket here - https://dropbox.com/support You can track progress here - https://dropbox.zendesk.com/

View solution in original post

Highlighted

Re: Dell - Promotion 20 GB

Super User II
Make sure you have checked the T&C's and you've met them. Also note that on some devices only new accounts are eligible (so using one you already had wont work).
https://www.dropbox.com/help/space/dell-promotion

 


- - -


Heart Did this post help you? If so please mark it for some Kudos below. 


 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


 Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

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Re: What should I do to redeem my 20 GB Dell promotion?

New member | Level 2

I do not know what I have to do to redeem my 20GB dell promotion

 

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Re: What should I do to redeem my 20 GB Dell promotion?

Dropboxer

Hey there, @adrianlui, welcome to our community! 

 

Have a look at this page for information about the Dell promotion. Please take your time, and check all the steps and eligibility requirements carefully. 

 

If you have any further questions, let me know. 

 

Thanks!


Sanchez
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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Re: What should I do to redeem my 20 GB Dell promotion?

New member | Level 2

Hi Sanchez,

 

I suffered from the same problem.

I recently purchased an eligible Dell laptop and would like to redeem bonus storage space. Was trying to follow steps with the article you provided with, and when I signed in, there is no prompts to guide me through. So basically I have no idea what to do now.

 

Would you be able to give me a hand on that issue? Many thanks!

 

Kind Regards

Edwardssy

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Re: What should I do to redeem my 20 GB Dell promotion?

Dropboxer

Hi @Edwardssy; thanks for joining our Community and sorry for the late reply.

 

If you're still having issues with this, could you let me know if you've gone through the reasons why you may not be eligible to redeem the promotional space as outlined in the relevant documentation?

 

Have you made sure that none of those apply in your case? 

 

Let me know what you find! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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Re: What should I do to redeem my 20 GB Dell promotion?

New member | Level 2

Hi Walter,

No worries at all, thank you very much for address my issue!

 

I read the article you provided with, still do not understand waht is the cause of my issue.

 

The only potential cause would be I have an account with Dropbox before, but I noticed in the document that the promotion running at the time I made my purchase is eligible for both new and existing users.

 

Please kindly let me know what to do with that, many thanks!

 

Kind Regards

 

Edwardssy

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