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When I reinstalled Dropbox on my computer it appears to be a new account, what happened?

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When I reinstalled Dropbox on my computer it appears to be a new account, what happened?

New member | Level 2

I had an account and after I reinstalled Dropbox on my new computer I can’t enter it anymore. Dropbox enters to a new account a new box even if I’m writing my username.
You can imagine I had many files which are important and few shared folders that new I can’t see and use :( need help. Thanks oaf

1 Reply 1
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Re: Using my account

Dropboxer

Hi there @Oaf, I'm sorry to hear you're having troubles with this!

 

Can you let me know if you last accessed your account recently?

 

If you sign into the account on the website with the credentials that you remember, do you see any of the files your missing there?

 

Let me know - thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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