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When I try to change my email I get the message that the account exists

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When I try to change my email I get the message that the account exists

New member | Level 2

When I added a 3rd device to my Dropbox account I mistakenly used my Google email instead of my ATT email adress. When I try to change it in Account settings edit I get the message that the account exists and it won't let me change.

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Re: When I try to change my email I get the message that the account exists

Dropboxer

Hey @dklebowitz, welcome to the Dropbox Community! 

When Dropbox says an email already exists, it does already exist. 

This means you can log in with the email you are trying to use (reset the password) and delete the account, you most probably accidentally created in the past. 

This way you will be able to use this address to change your current one.

Feel free to ask more questions. 

Cheers! 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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