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Where can i complain about support?

Where can i complain about support?

Alex A.9
New member | Level 1

Hello.

Do anybody knows where i can complain about support?

They don't want to help me, so they force me to reject PRO account. Here is example of our conversation:

(i) - Hello, i have a problem

(support) - Hello, yes you have a problem. Closed ticket.

==========================================

(i) - Hello. How can i solve my problem. Please, help.

(Support) - Hello. We told you earlier that you have a problem. Closed ticket.

==========================================

(i) - Hello. Guys, please, help me. I tried to solve but i can't do this, i don't know where i have delete/fix the problem.

(Support) - Hello. We told you earlier that you have a problem. Closed ticket.

2 weeks ago.

5 Replies 5

Re: Where can i complain about support?

Mark
Super User II

Unfortunately the only way to do it is via another ticket 😞

Whats the issue? I'm not promising but somebody here maybe able to offer advice


 


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Re: Where can i complain about support?

Alex A.9
New member | Level 1

Problem is in malware/malicious in files. They blocked my public links.

I check all my files with Virustotal (they suggested) and deleted over 20-30 files.

Then i asked support to check and help me, but got the same ignoring answer "Hello. We told you earlier that you have a problem." Closed ticket.

Re: Where can i complain about support?

Laureline
Community Manager

Hey Alex!

I'm Laureline, from Dropbox.

Happy to help with your issue.

If your public links were banned because of virus but that you removed it, you just have to write in to https://www.dropbox.com/support.

Make sure to write in from the same email address than the Dropbox account that you are using!

Re: Where can i complain about support?

Alex A.9
New member | Level 1

Hello Laureline  

I checked all my files with Virustotal and deleted. I don't know what other files can be with malware.

Your guys don't want to help me and don't want to give me the filenames. 

It's awful because i don't know what to do and your support doesn't want to help me!

 

Here is a ticket http://dropbox.zendesk.com/requests/3824046

Re: Where can i complain about support?

Alex A.9
New member | Level 1

Laureline,  

Does your support help PRO users if they don't know what files have a malware?

Can your support give me filenames of these files with malware?

I want to delete them but i don't know what i have to delete!!! Earlier check all files with Virustotal

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Top contributors to this post

  • User avatar
    Alex A.9 New member | Level 1
  • User avatar
    Laureline Community Manager
  • User avatar
    Mark Super User II
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