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Where's my refund

Where's my refund

New member | Level 2

Dear Dropbox,
I didn't make the subscription i lost £9 on my account. It says on your website i will get my refund back once I ended the subscription. And when I checked there's no refund happening. Where's my money please?!

1 Reply 1

Re: Where's my refund

Super User II

Dropbox doesnt say you will get a refund in any article unless you request it via support - it isnt an automated process. 


Did you log a ticket with support to cancel your subscription and get the refund (thanks to EU distance selling regulations)? If not all you actually have done is stop future payments by cancelling. 


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