Hello @dish162424 - welcome to our Community!
As per your concern, since billing and account specific inquiries are best handled through our Official Support portal, I'd urge you to log a ticket with our team so we can assist further: https
/www.dropbox.com/support
Let me know the ticket's ID (a 7 digit number) once you do so I can locate and get on it asap.
Thanks in advance and happy Monday.
Oh, I forgot to mention that I removed your personal information for security purposes; to align with our Community's Guidelines as well - please don't share personal information publicly for your own safety!