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Why am I being Billed for Drop Box Plus? I only want the free version of Drop Box.

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Why am I being Billed for Drop Box Plus? I only want the free version of Drop Box.

New member | Level 2

I am getting billed for Drop Box Plus but I only wanted the free version. I did sign up for Drop Box Plus but I camcelled a couple mopnths ago. How can I fix this?

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Re: Why am I being Billed for Drop Box Plus? I only want the free version of Drop Box.

Dropboxer

Hi @MarkDB2020; welcome to our Community and sorry to hear about this. 

 

To better look into this, I'd suggest contacting our support team directly. 

 

Just make sure to use an incognito window without signing into any account and from there, when on this page, click on the 'Need help with a billing issue?' button and submit a Help Request from the relevant option at the bottom of the page and input your payment's information along with an email address we can reach you. 

 

I hope this gets resolve for you soon and please let me know if you have any more questions, Mark. 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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