Hi again to all,
This should be resolved now. Please restart your Dropbox desktop or mobile app and try again.
Let us know if you are still receiving an errors or you're experiencing anything out of the ordinary & we can look further into it.
Thanks to everyone for your reports & happy Dropboxing ahead!
Community Moderator @ Dropbox
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I have a Dropbox Basic account that my business has been using for years. This week we are having new issues.
Whenver we have received storage limit notifcations in the past, I was able to remove some files from my account to free up some space.
Now I am getting notifications that my account is out of space (I received an email, have a popup at the top of my screen when I'm looking at my files in my browser, and the desktop app says I am out of space) and removing files from my account has not made a difference (I have removed over 100 documents at this point, and no space has been freed up). I haven't uploaded anything out of the ordinary or particularly large to my account. The files were deleted from Dropbox while using my internet browser.
My computers won't fully sync and the dropbox icon in my taskbars have a red x.
Desktop app: 116.4% of 2.4 GB used. Can't sync "filename" (your dropbox is out of space).
Plan tab in browser: Using 0 bytes of 0 bytes. Regular files 1.65 GB. Shared and Unused Space 0 GB. Bar showing space usage is almost completely white.
Any ideas for why removing files has not freed up space, or why my space usage is not displaying the same usage in different places? I am perplexed as to why things were operating smoothly and are suddenly not.
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Thanks, Mark! Using the events page helped me to find a giant folder that was dragged into a folder within a folder so I didn't immediately notice it..
My computer is now fully synced, but the Plan page of my account still shows the space usage below.
Hey there @UPO!
So you actually do have files stored in this account @UPO? What do you see in your "Files" tab?
If you accidentally deleted your files, this would show in your Deleted Files page. As I see you're on the Dropbox Plus plan, you have 30 days to restore files deleted from your account ( if that's the case here). Should you not find anything in those two places, check your events page as well as it is the place where all additions, moves and deletions are logged.
Let me know what you find!
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