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Dropbox

New member | Level 2
New member | Level 2

This appears to have already brought up,  any answers?? 

 

 

On the Account page it's showing that I have "0 of 0 bytes" available. I can't figure out why. Any help is appreciated! 

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Re: Not enough space?

New member | Level 2
New member | Level 2

If you are on a PC, do the following:

 

1.  Right click on the dropbox app down in the lower right corner of your screen.  you may have to click the up arrow to find it.

2.  Then left click on the little gear in the upper right.

3.  Left click on Preferences

4.  Click on the Sync button at top right

5.  Select a new location under the "Dropbox folder location" part. 

6.  Click "Move..."

7.  This will take a while as it has to move all of the files.

8.  Click "Apply" then close window.

 

hope this helps.

 

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I'm getting an error message that my Dropbox is full on my iPhone

New member | Level 2
New member | Level 2

Hi, I getting an error message on my iPhone Apps said the Dropbox Accounts is Full and ask me to refer Admin for more space.

However, out of 1TB storage space i only used 1.2%. 

Kindly assist to fix the problem.

 

Thank you.

 

 

Untitled.jpg

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Re: YOUR DROPBOX IS FULL

Dropboxer
Dropboxer
To all users still experiencing this issue, we recommend writing into our support channel via email for the team to investigate this matter further.

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox Plus out of space

New member | Level 2
New member | Level 2

Seems to be working now...

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Re: Dropbox Plus out of space

New member | Level 2
New member | Level 2

For me, the Mac Dropbox app is back to normal functioning.

The web interface is displaying the proper amount of space used on my Dropbox free team account once again.

But my iPhone app still displays the red "Your Dropbox is full" banner.

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Re: Dropbox Plus out of space

Helpful | Level 5

Yes! It looks like the issue is now resolved. Both of my Macs and my iPhone apps are working properly. 

 

Thanks to the engineers working to get this fixed.

 

Brian

Highlighted

Re: Dropbox Plus out of space

New member | Level 2
New member | Level 2

Everything is now back to normal for me.

 

Mac Dropbox app is back to normal functioning.

Web interface is displaying the proper amount of space used on my Dropbox free team account once again.

After a delete and reinstall, iPhone app doesn't display the red "Your Dropbox is full" banner anymore.

 

Thanks to everyone @Dropbox who worked to solve this issue!

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Re: Dropbox full 92gb of 2TB used?

Helpful | Level 5

Dropbox engineers have corrected the problem and everything is working as it should! Thank you!!!

Highlighted

Re: Dropbox full 92gb of 2TB used?

Dropboxer
Dropboxer

Hi again to all, 

This should be resolved now. Please restart your Dropbox desktop or mobile app and try again.

Let us know if you are still receiving an errors or you're experiencing anything out of the ordinary & we can look further into it.

Thanks to everyone for your reports & happy Dropboxing ahead! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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