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Why am I still being charged?

Why am I still being charged?

New member | Level 2

Why is my card still being charged after I spoke with customer support mentioning that I will not be charged? There is no place for me to contact or email dropbox directly or even file a ticket. I followed this instruction on the web but it doesn't exist on my homepage. No links are availble too!


Phone support
  1. Sign in to with your admin credentials.
  2. Click Admin console in the left sidebar.
  3. Click Help in the left sidebar.
  4. Click Phone.
  5. Enter a phone number that can be dialed directly.
  6. Click Request a call. You should receive a call within a few seconds.

Could someone please provide me a phone number or email for me to contact dropbox directly or someone from Dropbox customer service to contact me directly as soon as possible. Thank you.

1 Reply 1

Re: Why am I still being charged?


Hi @jellybeanie, thanks for posting today!


I understand your frustration over this matter. If you're not seeing a number or email, then it means that you're not on a paid Dropbox Business team, since phone support is only available for team admins of Dropbox Business teams.


Could you confirm what plan you're on according to this page, and when the last payment on your account is?


This will help me to assist further!

Community Moderator @ Dropbox

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