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Why can't I cancel my subscription?

Why can't I cancel my subscription?

Mike_at_School
New member | Level 2

How do I cancel my subscription? I am thoroughly disgusted with Dropbox. This has been the worst experiences I've ever had with online storage/sharing. The sign in was "oh so easy" but cancelling is nearly impossible. I tried sending an email but that did not work, either. I have reviewed all the available instructions. None work for me. For instance, there is no avatar to click on; I did not use either the Apple or Google access methods, etc. I want to cancel my subscription!

3 Accepted Solutions

Accepted Solutions

Re: Cancel my Subscription!

thefatkitty123
New member | Level 2

Same, I was quite frustrated. But I was able to find this link after a while of searching.

Try it, maybe it will work for you:

https://www.dropbox.com/downgrade

View solution in original post

Re: Cancel my Subscription!

Rich
Super User II

@Mike_at_School wrote:
For instance, there is no avatar to click on;

The avatar is the smiley icon in the upper-right corner of the page when you're signed-in to your Dropbox account.

bb235a03fd388040b56cd70178bec0a5.png

Click that and select Settings. Click the Plan tab on the page that loads, and at the bottom of the page you'll find the Cancel link.

5febf5b81ef28bcbbd18df933315744a.png

View solution in original post

Re: Cancel my Subscription!

Mark
Super User II

What is www.dropbox.com/account showing @Mike_at_School? If that shows you as 'Basic' then that is why you dont have a Cancel option - because you are on the free plan.

If you are being charged on a card use this tool to find out what email address you've actually got it registered under. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

42 Replies 42

Re: Cancel my Subscription!

thefatkitty123
New member | Level 2

Same, I was quite frustrated. But I was able to find this link after a while of searching.

Try it, maybe it will work for you:

https://www.dropbox.com/downgrade

View solution in original post

Re: Cancel my Subscription!

Rich
Super User II

@Mike_at_School wrote:
For instance, there is no avatar to click on;

The avatar is the smiley icon in the upper-right corner of the page when you're signed-in to your Dropbox account.

bb235a03fd388040b56cd70178bec0a5.png

Click that and select Settings. Click the Plan tab on the page that loads, and at the bottom of the page you'll find the Cancel link.

5febf5b81ef28bcbbd18df933315744a.png

View solution in original post

Re: Cancel my Subscription!

Mike_at_School
New member | Level 2
Thank you both for trying to help. I'd already found those items. Neither worked for me. There is no "Cancel" at the bottom of the Settings/Plan page.

Re: Cancel my Subscription!

Mark
Super User II

What is www.dropbox.com/account showing @Mike_at_School? If that shows you as 'Basic' then that is why you dont have a Cancel option - because you are on the free plan.

If you are being charged on a card use this tool to find out what email address you've actually got it registered under. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

Re: Cancel my Subscription!

EMCStopDrumbone
New member | Level 2

This is incorrect! My plan shows me as being basic, I tried to cancel before the 30 day trial was even up. Yet is still shows me as Basic and is still charging me $9.99 per month. I have tried so many ways to cancel, I do not even have the Admin Link  on my DropBox Home Page to try to do so. I called my bank and was told since I did this on my bank debit card, even if they give me a new card with the law that has changed DropBox can still pull the monthly fee from the new card the bank issues me! No way to stop it unless Dropbox does it themselves. I have been trying to cancel this for over six months! Sad part is I only tried to use this subscription once. I had to send a very large file of pictures of our house which we lost and our ruined personal property from the August 2018 flood to our NFIP flood adjuster. He was the one who recommended I send the file through DropBox! So I signed up, and tried to send the file. Dropbox said it did not work. I ended up calling our flood adjuster. He said to just send him a flash drive instead. I am still trying to cancel the subscription! Please help!!!!

Re: Cancel my Subscription!

EMCStopDrumbone
New member | Level 2

So, I tried all of the above suggestions. I went to my smily face, clickes on settings, clicked on the Plan tab and nada! I do not have a cancel supscription link /tab!

What is the number for the Business Professional Dropbox? Any ides if upgrading to that and then canceling works?

 

 

 

Re: Cancel my Subscription!

Rich
Super User II

@EMCStopDrumbone wrote:

This is incorrect! My plan shows me as being basic, I tried to cancel before the 30 day trial was even up. Yet is still shows me as Basic and is still charging me $9.99 per month.


Everything stated above about cancelling is correct and still works. If your account is showing Basic but you're still being charged, used the link that @Mark provided to look up the account that you're being charged for.


What is the number for the Business Professional Dropbox?

Do you mean the phone number for Support? If you have an account that includes phone support, the phone number and required PIN for your account can be found on your Account page under Help.


Any ides if upgrading to that and then canceling works?

I wouldn't upgrade to any other account type until you figure out which account you're being charged for, and get that cancelled. You'll just compound the problem.

If you're unable to locate the account you're being charged for using the tool linked above, then you'll need to open a ticket with Support for further assistance.

Open your ticket here: https://dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Plus, Professional and Business users getting priority (longer for Basic users).

Re: Cancel my Subscription!

Janut
Helpful | Level 5

I have not been able to cancel/ There is no option for that in my settings.. I have called I have emailed. I believe Dropbox is fraudulent. 

Re: Cancel my Subscription!

Rich
Super User II

How did you sign up for the trial? If you did it from a mobile device, then you need to cancel the trial through the app store for that device. You likely have a Subscriptions section with Dropbox listed. If not, contact Support for the app store that you're using (Apple, Google, etc.).

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