cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Learn more about how Connie, a member of the Community, uses Dropbox here!

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Why can't I get the verification email so that I can share?

Why can't I get the verification email so that I can share?

catherinevw
New member | Level 2
1.) When pressing command 'Share' the command appears 'Verify your email' Message will be sent to your email address [personal information removed]
     No emails have been sent to this email address
2.) I changed my email address to [personal information removed]  and no emails have been sent there either for verification
3.) I changed my password to [personal information removed] but no response. 
4.) I cannot remember other passwords to either address
 
So I cannot share a file I need to send urgently
1 Reply 1

Re: Sharing Folders & Files

Lusil
Dropboxer

Hi there @catherinevw, welcome to the Dropbox Community. 

Initially, please note that I've removed personal information you included in your post for security and privacy purposes as per our Community Guidelines

At first, I'd recommend checking the email address that your account is associated with by navigating to the General tab on the website. 

If you don't see it in your inbox, could you have a look at your spam folder as well? 

Let me know if you find anything!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Poll
Are you starting new work habits this year?
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?