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Why does my Dropbox password not work on my mobile device?

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Why does my Dropbox password not work on my mobile device?

New member | Level 2

i changed PS on my PC for DP, I can not access DP now on tablet or phone using new PW

1 Reply 1
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Re: passwords

Dropboxer

Hi Jenny, could you doublecheck that the email address you're using on the website is the same as the one from the mobile app?

Try also deleting the mobile app, rebooting the tablet and phone, and reinstall the mobile app.

Keep me posted!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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