If you submitted a support ticket at www.dropbox.com/support you can follow up your support ticket at http://dropbox.zendesk.com
Support tickets are usually responded to within 3 business days, with priority given to Pro accounts.
Thanks for your prompt reply, Richard T. However, after a long & deliberate time deciphering the help procedure & instructions, I went through the process to report an issue & even cut n' paste the whole event log into the response box for good measure... And then patently awaited the three day response period... And then a further two weeks.
I'd add, that I never read the term 'support ticket' being referred to throughout the whole process!?
I was actually in the middle of client work at the time my whole Dropbox was corrupted
http://dropbox.zendesk.com will not accept my password?
I'm not a paid Dropbox employee, I do this in my spare time.
If you haven't already signed up to Zendesk, then you need to do so at http://dropbox.zendesk.com using the same email as your Dropbox account. Your Dropbox credentials will not work.
George, you're not alone, and I am having dismal support results even though I am a paid Pro user.
I can't even update my payment method!
Richard P. those links are very useful. Thank you.
One would think that Dropbox should make those links more prominent and easier to find.
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