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Why has my account downgraded?

Why has my account downgraded?

jonmax
Explorer | Level 3

I pay dropbox plus via apple itune, but on dropbox i have been  recently downgrade to a limited version.

Apple tell me they can'"t do nothing and shall contact dropbox, dropbox invite me to ask at apple.

Kafka situations when you talk only to IA customer service ...

3 Replies 3

Re: Kafka situation

Jay
Dropboxer

Hi @jonmax, thanks for messaging the Community!

 

Are you able to see any recent transactions on this page? According to the Dropbox mobile app, does it state that you're already on an upgraded plan if you try to upgrade?

 

Any other info or screenshots would be helpful!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Kafka situation

jonmax
Explorer | Level 3

On dropbox it seems that i paid until november and on itunes on december...

dropbox is warning me i'm lacking of space since i'm not in plus anymore 

 

here are some screenshots

 

thanks a lot to help

 

itunesitunesdropboxdropbox

Re: Kafka situation

Jay
Dropboxer

Actually, the screenshot on Dropbox shows that the subscription ended on October 23rd, so it didn't renew officially, and would have downgraded to a Basic account on that date.

 

Could you try these steps to try to re-apply the upgrade to your account via the mobile app?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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