cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Tell us what you want to see on the Community here!
Close

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Why is my account full from a shared folder?

Highlighted

Why is my account full from a shared folder?

New member | Level 2

My colleague maintains a large capacity account for sharing of our small business files. I am designated as a shared user and log in using my credentials. The account she maintains has plenty of space remaining, but my account is now full. 

 

Question: Before I upgrade my storage for the files we share, am I accessing the files inefficiently or do we both need an account for the same files? 

1 Accepted Solution

Accepted Solutions
Highlighted

Re: Shared files versus account -

Dropboxer

Hi @BVibe, thanks for joining the Community!

 

I'm sorry to hear about this. It sounds like you have a Dropbox Basic plan, and have added a shared folder which contains more than your available quota. As you've discovered, shared folders take up quota on all active members' accounts.

 

In order to be able to sync all the files, and edit/add new files, then you would require an account that has enough quota.

 

Hope this helps to clarify matters!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

1 Reply 1
Highlighted

Re: Shared files versus account -

Dropboxer

Hi @BVibe, thanks for joining the Community!

 

I'm sorry to hear about this. It sounds like you have a Dropbox Basic plan, and have added a shared folder which contains more than your available quota. As you've discovered, shared folders take up quota on all active members' accounts.

 

In order to be able to sync all the files, and edit/add new files, then you would require an account that has enough quota.

 

Hope this helps to clarify matters!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?