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Why is my plan being automatically upgraded?

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Why is my plan being automatically upgraded?

New member | Level 2

Hi

 

Why am I getting an email saying that my plan is being upgraded/changed?  I didn't ask for it to be. How do I stop this from happening.

 

Email Reads...

"Just a quick reminder: on April 6, 2020, your plan is changing to $167.88 a year (plus any applicable taxes).

Dropbox Plus now has more space, and many top-requested features. Here’s what is new:
- Double your storage —save everything with 2 TB (2,000 GB).
- World-class sync technology —move out-of-date files off your computer's hard drive and to the cloud. Enable Dropbox Smart Sync[1] .
- Dropbox Rewind —roll back accidental changes to any folder, or your entire account, up to 30 days.


See what's new in Plus[2]

This is all for just $28.88 more a year. Or you can visit your account anytime to see more options. View account details[3] .

Thanks for choosing Dropbox!
— The Dropbox team"

6 Replies 6
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Re: Why is my plan being automatically upgraded?

Super User II

@GreenDesign wrote:

Why am I getting an email saying that my plan is being upgraded/changed?  I didn't ask for it to be. How do I stop this from happening.


Dropbox announced back in May 2019 that their plans would be increasing in price but also getting more storage and improved capabilities. Existing subscribers received the upgrades immediately, with the new pricing not going into effect until their next billing cycle. You seem to have now reached that point.

 

This isn't a change that can be prevented. The previous storage levels and pricing are no longer available.

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Re: Why is my plan being automatically upgraded?

New member | Level 2

SO dropbox isn't free anymore?  Or what is the free plan?

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Re: Why is my plan being automatically upgraded?

Super User II

Dropbox still has a free plan. It's the Dropbox Basic plan and includes 2 GB of storage.

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Re: Why is my plan being automatically upgraded?

New member | Level 2

So how do I stay on the basic plan?

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Re: Why is my plan being automatically upgraded?

Super User II

If you're already on it, there's nothing you need to do. The changes mentioned above only apply to the paid Plus and Professional accounts.

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Re: Why is my plan being automatically upgraded?

New member | Level 2

On April 6, I talked to a customer service rep and asked that one of my accounts be cancelled. I was just billed for it. Who do I need to talk to to get this straightened out?

 

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