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Why my bonus space was taken away without notice ??

New member | Level 1
New member | Level 1

Dropbox emailed me on 13May15 and told me I earned 500Mb bonus and now I had 62.25GB to use. But in my Dropbox account page, it said "25.3GB of 17.25GB used". WHY ??

5 Replies 5
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Re: Why my bonus space was taken away without notice ??

New member | Level 1
New member | Level 1

It sounds all my referral done to my friends are waisted! Is this Referral Bonus storage a lie by Dropbox??

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Re: Why my bonus space was taken away without notice ??

Super User II
Super User II

Were you a participant in the Space Race promotion? The space earned from that promotion was valid for two year and has recently expired.

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Re: Why my bonus space was taken away without notice ??

Super User II
Super User II

Referrals never expire, however they can be removed if Dropbox believes they were earned in an inappropriate manner.

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Re: Why my bonus space was taken away without notice ??

New member | Level 1
New member | Level 1

I never knew there was a Space Race promotion. I earned the Referral Bonus throughout the past years. I don't understand what it meant by "earned in an inappropriate manner". Can the Dropbox team investigate this matter and give more details? Otherwise, it seems Dropbox can just take away the bonus storage without sound reasons notifying the user.

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Re: Why my bonus space was taken away without notice ??

Super User II
Super User II

Can the Dropbox team investigate this matter and give more details?

You'd have to open a ticket for that.

Open your ticket here: https://www.dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).

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