Why my business (3TB) suddenly drop to 2GB? Can I know what is going on with my account? Need to talk to someone please.
Hi there @KUO800, I'm sorry to hear about that!
Is it possible the account was downgraded due to a missed payment, or cancellation?
Were you using a paid subscription, or a free trial?
Let me know and we'll take it from there!
Hey @KUO800, we'll need account-specific information to look into this, so we'll have to continue through a ticket.
Could you submit one from this link, using an incognito window, without being signed in to your account?
Once you do that, you can get back to us here, to let us know the ID (eg. #1234567) linked to the ticket.
You'll have to open an incognito window or log out of your account to be redirected to the link I posted.
Hey @KUO800, I found your ticket and have made sure to reply to you.
When you get the chance, check it out.
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