cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Learn more about how Connie, a member of the Community, uses Dropbox here!

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Why was I charged when I cancelled my trial?

Why was I charged when I cancelled my trial?

Dheng
New member | Level 2

Hi. I tried the free trial and canceled (a CS helped me to cancel and I even had a ticket for that). But just a few moments ago, I was charged. Anybody here who had the same experience? I tried to chat but their bot cannot help me.

 

Thanks.

1 Reply 1

Re: Why was I charged when I cancelled my trial?

Jay
Dropboxer
Hi @Dheng, thanks for messaging today.

I'm sorry to hear about this matter. Could you check if the recent payment is on your current account, and what plan you see on this page?

Have you tried replying to the support ticket regarding the cancellation of the trial?

Keep me updated with any progress!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Poll
Which Dropbox integrations are you using while working from home?
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?