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Why was my LG promotion's additional quota removed from my account?

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Why was my LG promotion's additional quota removed from my account?

New member | Level 2

why dropbox cut off my 50GB storage Down to basic I bought a LG phone on the understanding that I get 50gb allowance there was no expiry date mentioned
im Very Disappointed and this behaviour I'm sorry to say makes your company look cheap with no integrity I'm looking forward to your generic explanation saying something regarding expiry?

1 Reply 1
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Re: Why was my LG promotion's additional quota removed from my account?

Dropboxer

Hi there @Jok64, I hope you're well today!

 

Most of these types of promotions do indeed have an expiry date, which would be outlined in the terms when applying the promotion.

 

To see exactly what happened here, please check out the steps listed in this article and let me know what info you see regarding the LG promotion that you mentioned.

 

From your Plan page you'll be able to see all the additional space from promotions or referrals and if/when they will expire.

 

Let me know what you find!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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