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My account was disabled

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Why was my account disabled?

Explorer | Level 4

Company account with email (quandinh@**** like email Dropbox of me) has been disabled from Saturday, July 11, 2020.

Dropbox hasn't emailed notification?

This account is used for business.

Please help me!

1 Accepted Solution

Accepted Solutions
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Re: Why was my account disabled?

Dropboxer
Dropboxer

Hi @toanmguyen2020; thanks for joining our Community!

 

As we won't be able to help much with account specific inquiries through this platform, I'd suggest using an incognito window while NOT logged into any Dropbox account to contact our support team through this form so we can look further into this. 

 

Let me know if you have any more questions. 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

20 Replies 20
Highlighted

Re: Why was my account disabled?

Dropboxer
Dropboxer

Hi @toanmguyen2020; thanks for joining our Community!

 

As we won't be able to help much with account specific inquiries through this platform, I'd suggest using an incognito window while NOT logged into any Dropbox account to contact our support team through this form so we can look further into this. 

 

Let me know if you have any more questions. 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

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Re: Why was my account disabled?

Explorer | Level 4

Hi @Walter,

I have sent 2 emails about this problem (2020/07/11 and 2020/07/13) through this form 

But, I didn't receive an answer (except automatic email).

This problem is important, because many client has sent realtime data to Dropbox.

Please help me!

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Re: Why was my account disabled?

anonymous
Not applicable

Hello @toannguyen2020 

 

Please note that it takes Dropbox support 1-3 business days to reply to a request. I hope this helps!

-----

HeartDid this post help you? If so please mark it for some Kudos below. 

Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.

Did this post not resolve your issue? If so please give some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 

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Re: Why was my account disabled?

Dropboxer
Dropboxer

Hey @toannguyen2020, I also wanted to mention that you need to make sure that you submit these Help Requests via an incognito window, without signing in to your account. 

 

Let us know though if you have any other questions or issues along the way, cheers!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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My account was disabled

Explorer | Level 4
Why my account was disabled without warning or notic
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Re: Why was my account disabled?

Explorer | Level 4
Didt u get it back your account ?
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Failed to login: acc disabled.

New member | Level 2
New member | Level 2

Failed to login: acc disabled.
It worked perfectly last week .
But now when i try to sign in it says this account has been disabled.
I can't even reset passwords.
I havn't got any emails with reasons why.

 

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Account disabled

Explorer | Level 3
Hello. Suddendly my dropbox account has been disabled. I dont know the reason and i cant get to talk to them.

What can i do now?
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Re: Why was my account disabled?

Dropboxer
Dropboxer

Hey there @Mohddaim and @Pr0xy, I'm sorry to hear about the situation here!

 

As we won't be able to look into this over the Community due to the account specific info that we need to look into, please check out Walter's post above on how to contact our Support team.

 

Once you reach out to the team, you'll receive a ticket number (eg. #1234567) which you can let me know here so that I can pass along the info you've provided here already.

 

Let me know if you have any questions!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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