Why was my account disabled?

[toannguyen2020]

Company account with email (quandinh@**** like email Dropbox of me) has been disabled from Saturday, July 11, 2020.

Dropbox hasn't emailed notification?

This account is used for business.

Please help me!

[Daphne]

Hey there @Diego_Perez44, I'm sorry to hear about that!

I would suggest submitting a ticket with our team from here, while signed out of any Dropbox accounts.

You can let me know your ticket number (eg. #1234567) so I can pass along your comments from here.

Let me know if you have any trouble with this!

[vivgarg86]

I am not able to login to account , it says account is disabled

[Lusil]

Hey @vivgarg86, thanks for checking in with us. 

I moved your post here, where other users have experienced a similar issue. 

Could you have a look at what is suggested and give us another nudge if you have any trouble along the way?

Thanks again!

[mindkiller991]

My other account has been disabled and all my attempts to contact dropbox keep going to an unmonitored inbox

[Daphne]

Thanks for posting @mindkiller991, sorry to hear about the situation!

Please submit a ticket with our team by visiting this page via an incognito window, so you're signed out of any Dropbox account. 

This will make sure it's directed to the correct team to handle this.

Also, once you do so, please let me know the ticket number that you receive so I can check on this from my side too.

Looking forward to hearing back from you!

[HelpMe3]

Hello! My account has been disabled out of nowhere, I’ve read that the accounts get disabled after 1 year of no use but I’ve use it sometimes now and then. I have some important files in there!
The account email is [personal information removed per the Community's Guidelines]
I need to get it back.

[Rich]

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@HelpMe3 wrote:

My account has been disabled out of nowhere ... I need to get it back.

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You'll need to contact Dropbox Suport directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support

[Mark]

Is the rest of the Business team still valid? If so the only person who can help is the Admin of the Business team - they should hopefully be able to restore it for you

[celios]

Hello,

I have a paid dropbox account under a different email. When I tried to access my files today the website informed me that my account was disabled, however when I checked my email there was no notice of termination or deactivation. Has this happened to anyone else and is there any way to resolve it?

[Lusil]

Hi @celios, have you reached out to our team regarding this?

In the case that you haven't, you can do so from this link (using an incognito window, without being signed in to your account). 

If you have though, let me know the ticket ID (eg. #1234567).