My company's dropbox was downgraded to basic and we were charged twice for an upgrade when back in May our account was renewed. I need to speak with support regarding this and it seems impossible when they downgraded this account. Does anyone know how i can reach someone?
Hi @tmartin, thanks for your message!
As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by logging into your account, clicking this support link, scrolling down to 'Submit a help request', and providing as much info as possible.
Once you get the automated email response, please let me know the ticket ID so I can locate it here!
Hey @tmartin, could you try to go to the link from another browser, without being signed in to your Dropbox account?
If that doesn't work, give an incognito a try as well.
It sounds like there might be an issue with either your internet connection, or your machine, if it's preventing the site from working correctly.
Please could you try on a different device to see if this helps? Otherwise, you can also try using using the browser without any extensions running, clearing your cache and even resetting your browser entirely.
I sent you a ticket so that we can have a look at this together.
Whenever you get the chance, just check your inbox and we'll go from there.
The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.Sound good? Let's get started.
For more info on available support options, see this article.
If you found the answer to your question, please 'like' the post to say thanks to the user!