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Why was my team downgraded?

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Why was my team downgraded?

Explorer | Level 3

My company's dropbox was downgraded to basic and we were charged twice for an upgrade when back in May our account was renewed. I need to speak with support regarding this and it seems impossible when they downgraded this account. Does anyone know how i can reach someone? 

7 Replies 7
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Re: Account issue

Dropboxer

Hi @tmartin, thanks for your message!

 

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by logging into your account, clicking this support link, scrolling down to 'Submit a help request', and providing as much info as possible.

 

Once you get the automated email response, please let me know the ticket ID so I can locate it here!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Account issue

Explorer | Level 3

I am trying to submit a request through the link you've provided and it won't go through. I keep getting "There was a problem completing this request". I am beyond frustrated as I cannot seem to get anyone to help me 

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Re: Account issue

Dropboxer

Hey @tmartin, could you try to go to the link from another browser, without being signed in to your Dropbox account?

 

If that doesn't work, give an incognito a try as well. 


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Account issue

Explorer | Level 3

Its still not working and its becoming extremely frustrating as I cant resolve this issue. 

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Re: Account issue

Dropboxer

It sounds like there might be an issue with either your internet connection, or your machine, if it's preventing the site from working correctly.

 

Please could you try on a different device to see if this helps? Otherwise, you can also try using using the browser without any extensions running, clearing your cache and even resetting your browser entirely. 


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Account issue

Explorer | Level 3

I am trying everything I used two different devices. Signed out, went into another browser. I cannot submit my isssue. My entire company needs this account and its a bit outrageous I cannot reach anyone. 

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Re: Account issue

Dropboxer

I sent you a ticket so that we can have a look at this together. 

 

Whenever you get the chance, just check your inbox and we'll go from there. 

 

Cheers!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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