cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Tell us what you want to see on the Community here!
Close

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Wicked problem with an old e-mail address and password

Highlighted

Wicked problem with an old e-mail address and password

New member | Level 2

Hi there. 
What to do?
Got my own dropbox, in which the e-mail connected to it is from my previous company. It (e-mail address) does not exist any more. I have forgotten the password, since my Powerbook "remembers" it for me. Now the Apple is going down, or at least its hard drive...
So, I cannot get my 200 gigas of pictures and documents from dropbox, if I do not remember the password? 
As if I write "forgot my password", Dropbox naturally sends a new code to the e-mail that does not exist. 
What to do..? Help really appreciated here. 

(And on top of this I have another Dropbox account with existing company of mine, but I guess that has nothing to do with the problem here. The files saved into these accounts are not the same.)

1 Reply 1
Highlighted

Re: Wicked problem with an old e-mail address and password

Super User II

You need to URGENTLY set up a new account by following https://help.dropbox.com/accounts-billing/settings-sign-in/lost-access-email-cant-change-password

 

Without access to the email account you cannot get access to the account again if the hard drive fails


 


- - -


Heart Did this post help you? If so please mark it for some Kudos below. 


 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


 Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?