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Will I lose space left on my plan if I cancel auto-renewal?

Explorer | Level 4

So I subscribed to the 3TB business plan. It is an annual subscription. However, at this rate, it might take me 4-5 years before using the 3TB storage. 

Let's say I decide to cancel my business plan subscription before it auto-renews, and that I have more space left out of the 3TB. What will happen? will I be able to still upload files and have them synching? 

Answer, please.  

1 Accepted Solution

Accepted Solutions
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Re: Will I lose space left on my plan if I cancel auto-renewal?

Super User II
Super User II

No. Once you're account is downgraded you won't be able to sync or add new files (or change existing ones) as long as your account is over its quota. You would need to remove enough files from your account so that you're back below your quota, then you'd be able to sync again.

SImply put, if you stop paying, you don't get to keep what you previously had to pay for.

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6 Replies 6
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Re: Will I lose space left on my plan if I cancel auto-renewal?

Dropboxer
Dropboxer

Hey there @Akualicious  - how are you today?

Please be aware that if your account is ever downgraded, Dropbox will not delete any of your files.

If your Dropbox folder becomes over quota all that should happen is that syncing stops. Dropbox will only sync until you hit your quota, so if you are over quota all that should happen is that Dropbox will not sync any new files.

I hope this clarifies matters and please let me know if you have any more questions.



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Will I lose space left on my plan if I cancel auto-renewal?

Explorer | Level 4

Oh, that was fast! thanks! 

Yes, one more thing to clarify, please.

Let's say, at the end of the 12-month plan, 1.7 TB remains out of the 3TB. And I decide not to renew. Can I still upload files and fill up that 1.7TB of space remaining?

Highlighted

Re: Will I lose space left on my plan if I cancel auto-renewal?

Super User II
Super User II

No. Once you're account is downgraded you won't be able to sync or add new files (or change existing ones) as long as your account is over its quota. You would need to remove enough files from your account so that you're back below your quota, then you'd be able to sync again.

SImply put, if you stop paying, you don't get to keep what you previously had to pay for.

View solution in original post

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Re: Will I lose space left on my plan if I cancel auto-renewal?

Explorer | Level 4

Oh my... this is sad! so it's basically forcing me to use all my 3TB in 12 months! :O 

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Re: Will I lose space left on my plan if I cancel auto-renewal?

Super User II
Super User II

Are you really expecting to load up your account, stop paying, and then continue to store that data in your account without paying for what you're using? I would say that's the sad part.

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Re: Will I lose space left on my plan if I cancel auto-renewal?

Explorer | Level 4

Of course, I expect to be able to store data in my account until it reaches the 3TB limit -- and not until the 12 months expire. Data space quota instead of timeframe quota. Nothing sad in expecting that. 

It's basically like paying for food at a restaurant, not being able to finish your plate in the dining hall, and asking for a take-out option to finish the food at home, instead of being obliged to either 1) finish your food at the restaurant, or 2) have the waiter throw all the rest of your food in the bin by force because you weren't able to finish it in the dining hall. I'm sure I'm not the only one who thinks it would be fair to go by storage data limit and not timeframe limit -- upload till you exhaust the space you purchased! 

Then again, this is just my opinion as a customer. Customer feedback is fine. It helps developers unveil new options. 

Either way, thanks all for the prompt explanations. Well noted.

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