cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
If you're up against the clock to get holiday ready, so here are some tips on how to use Dropbox to make your prep easy! Check them out!

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Will I receive a refund when cancelling my subscription part way through the billing cycle?

Will I receive a refund when cancelling my subscription part way through the billing cycle?

onb
New member | Level 2

If I pay the yearly fee on a one-time basis and find I need to cancel 6 months later, is the balance refunded?

1 Accepted Solution

Accepted Solutions

Re: refund after paying

Daphne
Dropboxer
Hey there @onb,
 
If you purchase an annual subscription and then cancel this at any point, you won’t receive a refund as your subscription will remain active for the remaining time and your account will downgrade at the next renewal date. If you want to only have your subscription as a “one time purchase”, then you will need to make sure you cancel your subscription before the renewal date. 
 
Let me know if you have any other questions - Cheers!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

6 Replies 6

Re: refund after paying

onb
New member | Level 2

that WAS my question

Re: refund after paying

Daphne
Dropboxer
Hey there @onb,
 
If you purchase an annual subscription and then cancel this at any point, you won’t receive a refund as your subscription will remain active for the remaining time and your account will downgrade at the next renewal date. If you want to only have your subscription as a “one time purchase”, then you will need to make sure you cancel your subscription before the renewal date. 
 
Let me know if you have any other questions - Cheers!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: refund after paying

Kenxw
New member | Level 2

My subscription was just renewed 2-3 days ago.  I just cancelled my subscription...am I eligible for a refund since I cancelled close to the renewal date?

Re: refund after paying

Rich
Super User II

Only Support will be able to answer that. Officially, there are no refunds unless legally required.

Also, as stated above, cancelling a subscription doesn't cancel the account. Your subscription will remain active until the end of the current billing period, at which point the account would be downgraded instead of automatically renewing again.

Re: refund after paying

Cope
New member | Level 2

Daphne,

 

"Cheers" is not the correct response to telling someone they can't get a refund for an annual charge.  Dropbox is ripping people off.  I will be complaining as loudly and as often as I can.  I want to cancel my Professional subscription and the annual charge taken off my credit card.  My account was connected to the wrong email address (an old defunct address) and I can't get to the account any way.  This is a ripoff.

Re: refund after paying

anonymous14545983274502
New member | Level 2

I agree that this is quite scandalous. I have not come across any subscription where when you cancel and do not want to use the service any more you do not get a pro-rated refund.

Who's talking

Top contributors to this post

  • User avatar
    anonymous14545983274502 New member | Level 2
  • User avatar
    Cope New member | Level 2
  • User avatar
    Rich Super User II
  • User avatar
    Kenxw New member | Level 2
  • User avatar
    Daphne Dropboxer
What do Dropbox user levels mean?
Need more support?