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Withdrawn email account by provider

Withdrawn email account by provider

jillinexeter
New member | Level 2

I set up my dropbox with an email address which has since been withdrawn by provider. I am still logged on with that address on my Mac but I cannot access it on my phone or iPad. I don't know how to change my address as I cannot access a verification email as the address does not exsist

1 Reply 1

Re: Withdrawn email account by provider

Daphne
Dropboxer

Thanks for posting @jillinexeter, I hope you're well today!

 

Since you're still logged into the account via your Mac, this should allow us access to the account settings in order to change the email address on the account.

 

Just to clarify, are you signed in via the desktop app, or through the website on the Mac? Knowing this will allow me to give more accurate directions to change the email.

 

Looking forward to your reply!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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