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Wording on cancellation page is confusing

Wording on cancellation page is confusing

Eric M.13
Helpful | Level 6

The wording when you are trying to cancel is confusing. It says if you cancel, then you go back to Dropbox Basic. But then a sentence later it says that I'll have my Dropbox Pro plan until next year. I know I bought an annual subscription, so the wording is just wrong.

 

Screen Shot 2021-08-06 at 14.11.43.png

1 Reply 1

Re: Wording on cancellation page is confusing

Walter
Dropboxer
Hi @Eric M.13 - thanks for posting on our Community and sharing your thoughts on this.

The meaning of this is that if you cancel your plan, you'll get to use it until the end of your current billing cycle. 

That said, I've also noted your feedback on our system. 

Let me know if you have anything to ask or add, Eric. 

Walter
Community Moderator @ Dropbox
dropbox.com/support


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