I canceled my account last year and my Dropbox Plus subscription ended 7/1/2020. However, I was still charged (on 8-13-2020) for a Dropbox Plus subscription. Since my account is (correctly) currently a Dropbox Basic account, Dropbox does not give me any recourse action other then posting on this community site.
Can someone from Dropbox please tell me how I can get this refunded.
Hi @db26, thanks for messaging today!
It sounds like you might have another account which was upgraded with your details, if your account is still showing as Basic.
Keep me posted!
According to the card lookup tool, there is another account registered to an old email that I can no longer access.
How can we disable that other account?
You should be able to do that via the credit card look up tool page. Or if not via www.dropbox.com/support - try while not logged in for account issues
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Well the Credit Card Lookup tool does provide a "Cancel plan" button, but that then takes you to the dropbox login screen. Since I don't know the login for my account tied to this old email, AND I can't access this old email to reset the password. I'm stuck.
Dropbox: Please tell me how to cancel an account that I no longer have access to. I have all the credit card lookup information so I can prove that the account is mine.
Hey peeps, thanks for reaching out to us and sorry to hear about your frustration.
You can cancel your subscription by following:
If you have any trouble along the way though, due to account-specific information that'd be needed to have a better look into this for you, you'll have to reach out to our Support team via this link, through an incognito window, without signing in.
Let us know if you have any trouble along the way, or if you have any other questions. Thanks again!
No worries, @db26. Let us know how it goes.
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For more info on available support options, see this article.
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