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account retrieval

account retrieval

Casquijano78
New member | Level 2

Hello. So I had a Dropbox account using the email [email removed as per Community Guidelines].  I deleted the email and had been attempting to retrieve my account with the email address. However I cannot remember the password. I pushed the option to for the password . However. I have no way of getting to my email. Ive been trying to get the files and videos from there. Please help

1 Reply 1

Re: account retrieval

Jay
Dropboxer

Hi @Casquijano78, thanks for joining the Community!

 

If you've deleted your email address, then it wouldn't be possible to reset the password, since it has to send an email to that address.

 

Are you able to recreate the email again with the provider, even temporarily, to be able to reset the password?

 

Keep me updated with any progress!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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