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Re: an error for a 25Go promotion

an error for a 25Go promotion

yayatitude
New member | Level 2

hello,

 

I had a promotion of 25 Go for one year with HP, but I've connected not my account to it, but my friend's account, who used my computer. How can I cancel the attribution of this promotion to my friend's account? Thank you

1 Reply 1

Re: an error for a 25Go promotion

Sanchez
Dropboxer
Hey, @yayatitude, thanks for reaching out. 
 
I understand that the promotional space was applied to your friend’s Dropbox account, who signed in on your new computer. I’m afraid that this cannot be undone, as our team isn’t able to transfer the storage space from one account to another. 
 
I wish I had better news for you. If you have any further questions, please let me know. 
 
Cheers!

Sanchez
Community Moderator @ Dropbox
dropbox.com/support


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