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can't change email ... says it is already taken?!?!

New member | Level 1
New member | Level 1

I have the wrong email associated with my account.
It is an old non-existent email.
When I try to update my email to my current correct email ... I get a message saying that address is already taken .... how do I fix this.

5 Replies 5
Highlighted

Re: can't change email ... says it is already taken?!?!

Super User II
Super User II

You need to reset the password on your duplicate account via www.dropbox.com/forgot .
Log in to that account
Delete it
Then go back and change your email from your first account


 


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Re: can't change email ... says it is already taken?!?!

New member | Level 1
New member | Level 1

I've experienced this same problem which Christopher S. describes but the answer from Mark Mc doesn't work because the problem is with trying to change the e-mail address and not resetting the password.

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Re: can't change email ... says it is already taken?!?!

New member | Level 1
New member | Level 1

I put in my e-mail address and then changed it to an gmail address. I then decided to revert to my  email address but every time I went to put in my e-mail address I kept getting a message which said "that e-mail address is already taken.  The address referred to is my main e-mail address.  I would appreciate any help that can be given. Thanks so much in advance.  Patrick.

Highlighted

Re: can't change email ... says it is already taken?!?!

Super User II
Super User II

It means there's already an account with that email address. Try to reset the password for it.

Highlighted

Re: can't change email ... says it is already taken?!?!

Super User II
Super User II

Patrick

Please read the thread, it was explained exactly how to do this when the post was first made. 

 

Paul - you have to reset the password on the account it says you cannot change to as it already exists.... because you need to log in to it and delete it hence resetting password. 


 


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Heart Did this post help you? If so please mark it for some Kudos below. 


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 Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

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