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can't update billing

can't update billing

squires
Explorer | Level 4

Hello. I have tried multiple times over several weeks to update my billing info and I get an error every time. So, I mailed a check thru the postal service to pay my yearly. The check has not been cashed and I received an email today that my account has been downgraded! UGH. Very frustrating as there doesn't seem to be a way to actually talk with a human being. Any suggestions? 

I have a decade of work folders in the Dropbox and need access. 

Frustrated in Atlanta!

2 Replies 2

Re: can't update billing

DreamboxerJ
Explorer | Level 4

Bummer, sorry to hear that.

 

I haven't personally had this issue but am curious.  

 

A couple questions:

 

Are you able to try online billing again and note the error it gives you?

Are you using the same credit card you have used in the past?

 

 

If you are able to it might be worth trying a different credit card.  Alternatively you may have access to a free trial in the meantime to be able to access your files, perhaps the 3 TB free trial as seen in this picture:

 

Screen Shot 2021-02-03 at 11.02.46 AM.png

Re: can't update billing

squires
Explorer | Level 4

Thanks! I resolved it other than I paid twice, so now just need to get my check returned. 

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