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cancel my Dropbox Business trial

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cancel my Dropbox Business trial

New member | Level 2

I have canceled my Dropbox Business trial and my account back to basic. But I have not received any confirmation of cancelation. Do I have to receive it? How can I be sure that Business trial is canceled?
I am considered about it because I read lots of posts where Dropbox Business was charged although the Business trial was canceled.
Any suggestions?

2 Accepted Solutions

Accepted Solutions
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Re: cancel my Dropbox Business trial

Super User II

@PIA3 wrote:

How can I be sure that Business trial is canceled?


Check your Plan page to see what account type you have. It should show you as either Basic or Business.

 

View solution in original post

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Re: cancel my Dropbox Business trial

Dropboxer
That’s right, and if the downgrade was successful, you should be on a free team, which you can delete by following these steps.

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
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View solution in original post

4 Replies 4
Highlighted

Re: cancel my Dropbox Business trial

Super User II

@PIA3 wrote:

How can I be sure that Business trial is canceled?


Check your Plan page to see what account type you have. It should show you as either Basic or Business.

 

View solution in original post

Highlighted

Re: cancel my Dropbox Business trial

Dropboxer
That’s right, and if the downgrade was successful, you should be on a free team, which you can delete by following these steps.

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Highlighted

Re: cancel my Dropbox Business trial

New member | Level 2

How can I go back to dropbox plus account when my business trial ends?

Highlighted

Re: cancel my Dropbox Business trial

Super User II

When your Business trial expires, your account will immediately return to your original subscription.

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