Showing results for 
Show  only  | Search instead for 
Did you mean: 
Learn more about how Connie, a member of the Community, uses Dropbox here!

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

Showing results for 
Show  only  | Search instead for 
Did you mean: 

cancel or unsubscribe

New member | Level 2

hello why is there no customer service number and why do they make it so hard to cancel? i need to unsubscribe within 5 days I have followed all the steps online for computer and mobile device

1 Reply 1

Re: cancel or unsubscribe


Hey @buckwayne; welcome to our Community and happy Friday!


Can you please let me know what is reported in your account's plan tab?


If you see that you're on the Basic plan, then you must have another account associated with a different email address or you've already cancelled it successfully. 


If you upgraded through our website, you can use our self served look-up tool to verify the email address that's associated with your billing information.


Let me know what you find in any case. 

Community Moderator @ Dropbox

Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Which Dropbox integrations are you using while working from home?
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?