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cancelation notice via email

cancelation notice via email

annoyed6
New member | Level 2

I am a retired programmer who uses a free Dropbox for backups of some of my current projects.  The sent me a cancellation warning claiming I had not used the account in a year.  I had to login to my account to prevent cancellation.  Not a big deal, but it appears my last backup to the current project was six weeks ago.  It is disappointing the Dropbox has such a poor algorithm for detecting active users.

 

As long as I am posting, is there anyway to have the system save the last modified file time from my system rather than the date I made the backup, it would be much more useful...

1 Reply 1

Re: cancelation notice via email

Hunter
Dropboxer

Hey @annoyed6, and welcome to our Community!

 

If there's no activity on your Dropbox account for an extended period of time, Dropbox will notify you—or the account owner—in an email.

 

You mentioned you upload projects to your account, which registers an activity, as can be seen on your events page.

 

Could you walk me through the steps you take, when uploading your content?

 

Thank you.


Hunter
Community Moderator @ Dropbox
dropbox.com/support


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