I tried signing up for just an individual business plan and was going to do monthly. Well, next thing I know $600 is removed from my bank account. I cancelled my subscription immediately. And go figure, there is absolutely no one live to actually speak to. This is a joke. The lack of professionalism is beyond me. I just need to know what I need to do to have my money refunded to me immediately. I am a single mother of 2 on a low fixed income so that takes a huge chunk from my month for my kids. HELP ME!!!!!!!!
Did the system say it would refund you the money? If so they will, but, it'll take a few days to go back to your card - thats a limitation of the cards system and not Dropbox.
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It never sent me anything. It shows cancelled at dropbox.com but i never received an email stating the cancellation or an email in regards to refund. And I cant get in touch with anyone.
Yes that is where my problem comes. It was immediately downgraded to Dropbox Basic Plan. But I never received any notifications about it or anything. But the $600 was pulled from my checking account.
Same issue with me....totally agree! Support is absolutely abysmal!! Round and round you go on the web site with no real answers anywhere!! I don't think there are any 'live people' who actually work for Dropbox! So so frustrating!! Wish you the best!
As Jay mentioned, if you were downgraded already, a refund was likely issued. It takes a few days for your bank to process that and put the funds back. I'd suggest waiting 3 - 4 days and then check your account. If you don't see the refund by the 4th day, that's the time to contact Dropbox.
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