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cannot clear space on Dropbox

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cannot clear space on Dropbox

Explorer | Level 3

I've been a low-level, infrequent user of Dropbox for a longtime, hence using the 'free' data quota.
It used to be easy to delete files in order to clear space, but no longer is that the case.
Dropbox developers have clearly not considered the 'user' when making their so-called improvements.

I have deleted files, shared files, deleted from everywhere, etc.....no matter what I do I simply cannot complete an upload that is considerably less than the quota I am offered.
So, Dropbox, what are you doing? I'm afraid I cannot justify and upgrade, but there are plenty of other providers to go with, or simply popping a memory stick into the post with an SAE. So, if you're genuinely offering a 'free' service to people, then why is it now so complicated to use? I will always ignore 'Upgrade Now' and even more so given the experience I have in a) trying to clear space and b) the experience trying to get assistance in tis matter. Sorry, you seem to have gone the way of all corporates - simply not interested in your users.

Answer me this: after I have deleted every possible file and folder from absolutely every possible dropbox location is there a [long] time delay before the account quota is cleared by the amount of storage previously taken up by those folders. If so, thene maybe this will answer my issue. A 'time delay' if there is one, is not something that I have found referred to in any discussion threads. Yes, chuck it out to the 'community' to sort out your problems!

 

So, from what used to be an easy 'free' service to operate from time to time, when needed has resulted in 45mins wasted time uploading only to be told my account is 'full' (not by my calcs!) plus the time it has taken to go round in circles trying to contact dropbox, plus the time writing this, plus the time it will take to get any useful response that actually works when applied (often they just don't!)
 

 

5 Replies 5
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Re: cannot clear space on Dropbox

Dropboxer

Hi @andywilk38, thanks for your message.

 

I understand your frustration over this matter. Were you deleting the files from the computer directly, or via the Dropbox site? If the former, then it will take a little time for the deletions to sync to the site, whereas deletions via the site will free up the quota immediately.

 

Have you tried checking file and folder sizes on your account to see where the majority of your quota is being used, just in case there is a large file taking up space?

 

If you need any further assistance, please let me know!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: cannot clear space on Dropbox

Explorer | Level 3

Hi Jay

 

I appreciate you responding to my issue...

 

My recent  attempts at freeing space has been a little scatter-gun. In other words having tried my longstanding workflow approach to clearing space only to find it no longer seems to work, I then started clicking on probably every button and link I could find on the screen, even one that took me to the Dropbox 'home' page, my account, you name it....and, wherever I found the folders I was trying to delete [I guess outside of my computer] - located in 'sharing', 'deleted', whatever - I would higlight and asign to the trash forever. In spite of that action space was not cleared* in the way that was my previous experience of years of using Dropbox.

* ceratinly not immediately.

You have suggested that if I delete from my computer, then it will take a little time for my space to clear, after I have clicked 'clear from everywhere.' It might take 40+ mins for my images to sync from the Dropbox folder on my compter. If it will take about the same order of time to un-sync, then just knowing that would be helpful, because I can then adjust my workflow accordingly.

Thank you

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Re: cannot clear space on Dropbox

Dropboxer

If you delete files from the Dropbox site here, then the changes to quota would be instant.

 

You'll be able to see see your quota usage from this page on your account.


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: cannot clear space on Dropbox

Explorer | Level 3

Thanks for getting back.

I've deleted files through that route peviously.
However, I think I now realise what the issue is - please confirm, or otherwise.

The allowance for a non-subscription account has been reduced from 5GB to 2GB. Right?

If so, then goodbye dropbox and I'll happily continue with the much easier WeTransfer, or similar.

 

Thanks

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Re: cannot clear space on Dropbox

Dropboxer

The Dropbox Basic plan currently offers 2 GB of free quota, and hasn't provided 5 GB in the past.

 

You can earn free quota on your account using these steps.


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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