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cant login or access my email

New member | Level 1
New member | Level 1

I had stored a lot of files ona dropbox account that I

1) forgot the password to

2) cant access the email anymore to reset the password

How can I get those files back?

Thank you

 

5 Replies 5
Highlighted

Re: cant login or access my email

Super User II
Super User II

You can't I'm afraid. 

Unless you can get access to the email account again OR already have a device still connected to Dropbox you won't be able to recover them. 


 


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Highlighted

Re: cant login or access my email

Experienced Collaborator | Level 12

If you have any account details (or another device linked to the account)  submit a ticket to www.dropbox.com/support with proof that the account in question is actually (or legally) yours.

[Edited by Moderator: There was an extra space at the end of the link.]

Highlighted

Re: cant login or access my email

New member | Level 1
New member | Level 1

Thanks Rick. How do I submit a ticket? That link is bad/

Highlighted

Re: cant login or access my email

Experienced Collaborator | Level 12

m.c., the full link  is simply   https://www.dropbox.com/support

and if it doesn't work ... well, then you can email to  support@dropbox.com

 

Highlighted

Re: cant login or access my email

Super User II
Super User II

That link is bad

The original link had an extra space at the end of it. I've corrected it.

 

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]

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