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capacity not released although I paid for

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capacity not released although I paid for

New member | Level 2

Hello, 

 

I paid 120€ for Dropbox Plus and still only have 2 GB of storage.
How can that be?!

 

Best Regards 

3 Replies 3
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Re: capacity not released although I paid for

Dropboxer

Hi @Nala123, thanks for posting on the Community!

 

I'm sorry to hear about this. Did you upgrade via the site or the mobile app? 

 

Are you able to see the transaction from the payments page

 

Keep me posted!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: capacity not released although I paid for

New member | Level 2

yes I can see the ransaction. 

I upgradet from the site. 

Highlighted

Re: capacity not released although I paid for

Dropboxer

Hey @Nala123, thanks for checking that out for us. 

 

In this case, due to account-specific info needed, you'll have to contact our Support team via this link without being signed in to your account, to have a better look into this matter.

 

You can also let us know the ticket ID you get (eg. #1234567) so that we can pass your comments along.

 

Keep us posted!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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