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change a name not used anymore - but email still in place

change a name not used anymore - but email still in place

brahmlake
New member | Level 2

I want to invite (and did) a new teammember. Unfortunately the related email was given to someone else before - who did not exist in the team anymore. The related emailadress was also not used before anymore. It is just somehow remembered by dropbox. How can I change the name to the new member as dropbox always suggests the name of the old person?

 

tks for help!

1 Reply 1

Re: change a name not used anymore - but email still in place

Walter
Dropboxer
Hey @brahmlake; thanks for posting on our Community!

Could you please send me a screenshot of how this looks like on your end? Also, can you clarify if you have access of the email address associated with that account?

Does it show in your members tab in your Admin Console?

Any additional information is more than welcome!

 

Walter
Community Moderator @ Dropbox
dropbox.com/support


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