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changing account type

changing account type

johngillis
Explorer | Level 4

I was told last month by tech support that the way to change from Business Team account to Business professional acct. was to let my team account expire (which it did last night) and then buy a new Business Pro account.  But no one said how this is done, and since Dropbox appears to have no tech support on a Saturday, I stuck.  When I pick, on the dropbox website, to *buy* a Business Pro account, the page that is served up is to register for a 2 gb personal acct.  Why are they telling me to set up a personal account when I just want to go to a Business Pro?  I can't get past this incredibly unintuitive point and thus my 1 Terabyte dropbox account files are in limbo.  Please help.

1 Accepted Solution

Accepted Solutions

Re: changing account type

Walter
Dropboxer
Hello there @johngillis; thanks for posting on our Community!

It sounds like you may be part of a team account in locked state

If that's the case, you'll need to disband the team before you can upgrade to an individual plan like the Professional one. 

Let me know if this helped, John.

Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

3 Replies 3

Re: changing account type

Walter
Dropboxer
Hello there @johngillis; thanks for posting on our Community!

It sounds like you may be part of a team account in locked state

If that's the case, you'll need to disband the team before you can upgrade to an individual plan like the Professional one. 

Let me know if this helped, John.

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: changing account type

johngillis
Explorer | Level 4

Excellent.  The "disband the team" idea was exactly what I needed.  I wish someone had told me I had to do that step!  Now that I did that, I was able to go into the menu of various plans and buy the Business Pro account, and now all my terabytes of data are back being synced.  Bravo.

Re: changing account type

Walter
Dropboxer
Glad I could help, John.

See you around the Community and enjoy the rest of your week!

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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