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changing email address

Jilly123
Explorer | Level 3

I need to change my dropbox email address back to my personal one as it is currently on my old work one. It won't allow me to do this saying My email address is already taken but that is because I used to have dropbox registered to it.

4 Replies 4

Re: changing email address

Lusil
Dropboxer
Hi there @Jilly123, thanks for checking in with us. 

If you get an error message saying that the email address you're trying to use is already associated with another account, that means that the account in question is still active. 

Do you remember the relevant credentials to sign back into it by any chance? 

Give me a nudge with any updates, cheers!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: changing email address

Jilly123
Explorer | Level 3

When you say relevant credentials what do you mean? Password? That I would have to guess at or make a new one as I only have a note of the password relative to my old work email. 

Re: changing email address

Jilly123
Explorer | Level 3

I am being blocked whatever I try and this is so frustrating as I need to use dropbox to send important videos. Until I can access my original account Dropbox is useless to me. Please help me as this whole issue is very frustrating, time consuming and is preventing me from being able to function delivering important work. I just want to be able to use my personal email again. Thank you.

 

Re: changing email address

Rich
Super User II

@Jilly123 wrote:

Until I can access my original account Dropbox is useless to me. Please help me as this whole issue is very frustrating ...


If the account sstill exists and you still have access to the email address, reset the password for the account.

 

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