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changing security settings, says my gmail password is wrong

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changing security settings, says my gmail password is wrong

New member | Level 2

Hi community,

My Dropbox account has long been linked to my gmail account. I'm trying to change my 2FA settings, doing so I am prompted for my gmail password - when I enter it, I receive an 'Invalid password' message. I know my password is correct, because I checked, by logging in and out of my google account with my password.

Thanks,

Madeleine

1 Reply 1
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Re: changing security settings, says my gmail password is wrong

Dropboxer

Hi @madeleineshek, thanks for reaching out to us about this.

 

Just to make sure that I have a better understanding of your concern, when you try to access your Dropbox account via the website, are you clicking on the "Sign in with Google" option or do you manually type in your credentials?

 

Looking forward to hearing back from you!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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