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contacting a human at Dropbox help desk

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contacting a human at Dropbox help desk

New member | Level 1

I tried asking question on forum but received no response. After having Apple reformat my iMac I now have two Dropbox folders - one marked 'old' since then I cannot use Dropbox.

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Re: contacting a human at Dropbox help desk

Super User II

www.dropbox.com/support will let you log a ticket and http://dropbox.zendesk.com will let you track it. Note replies WILL take time, especially if you're a free user.


 


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Re: contacting a human at Dropbox help desk

Super User alumni

Open a ticket at www.dropbox.com/support to ask your question.

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Re: contacting a human at Dropbox help desk

New member | Level 1

I have had a virus on my computer and since yesterday all my pictures in dropbox are corrupted  What can I do It shows the originals deleted and new ones with the ZEPTO virus, I have now deleted the virus how doi I get rid of the corrupted files and restore the old ones.

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Re: contacting a human at Dropbox help desk

Super User alumni
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Re: contacting a human at Dropbox help desk

New member | Level 2

It's a pitty that as big as dropbox is there is no one to speak with on a Saturday.

 

 

 

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community.]

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