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desperately trying to cancel my plus account - unable to do as to cancel plan button is dead link

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desperately trying to cancel my plus account - unable to do as to cancel plan button is dead link

New member | Level 2

Hi there - I am deseprately trying to cancel my plus account due to financial difficulties from the covid 19 pandemic. So I get to the cancel plan button in settings/plan page. The cancel plan button is a dead link in all browsers which is very suspicious. Then I click the email contact option which just sends me back to some help faqs and dropbox have been very careful to hide any email contact adress or phone number which again is suspicious. Quite dark behaviour from a corporation during such time. Please advise asap before I take this up with the authorities.

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Re: desperately trying to cancel my plus account - unable to do as to cancel plan button is dead lin

Dropboxer

Hi there @tcrawley, thanks for reaching out to us here!

 

Since you've already tried using another web browser, can you see if using an incognito window and clearing the browser cache help at all and allow you to continue then?

 

If not, then I'd suggest contacting our Support team from this page here while signed into the account that you'd like to cancel the plan of.

 

You'll need to fill in the relevant details under the "Submit a Help Request" section. Once you've done this you'll receive a ticket number (eg. #1234567) which you can let me know so I can follow up with you there.

 

Let me know if you have any questions!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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