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difficult to get any help in dropbox and upgrading

difficult to get any help in dropbox and upgrading

bp10
New member | Level 2
January

Hi,

 

I am trying to upgrade my account to PLus. 

 

(I think it was previously a "plus" account until I changed credit card).

 

As I have now a "basic" account, it is impossible to get any support. 

 

Would anyone be able to advise why I am unable to upgrade? whenever I click on "upgrade", it sends me to login and then I am told that I have successfully accessing my account (except that I am trying to upgrade!)

 

Are people finding these 2 problems? 

Maybe it is better to swtich to another storage app? any thoughts?

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Re: difficult to get any help in dropbox and upgrading

Walter
Dropboxer
January

Hi @bp10; welcome to oour Community and sorry to hear about this.

 

Have you tried another browser to see if you get any different results?

 

Let me know!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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