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dropbox linked to a a dead email account

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dropbox linked to a a dead email account

New member | Level 2

My principle dropbox account (dropbox plus) is linked to an email address that doesn't exist anymore. I would like to connect that account to my gmail email, my gmail email is linked to a dropbox account that I don't use and I can't seem to delete it. Help?

1 Accepted Solution

Accepted Solutions
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Re: dropbox linked to a a dead email account

Super User II

@OsloPaul wrote:

My principle dropbox account (dropbox plus) is linked to an email address that doesn't exist anymore. I would like to connect that account to my gmail email

Do you still have access to your Dropbox account? If so, you can change the email address associated with your account from your Account page.

If you don't have access to your Dropbox account (password expired, etc.) then there's no way to gain access to the account without an active email address. Your email address is used for verification and password resets. Without access to it there's no way to gain access to the Dropbox account.


my gmail email is linked to a dropbox account that I don't use and I can't seem to delete it.

You'll first need to either delete that Dropbox account, or change the email address associated with it, before the Gmail address can be used on another account. You can delete your account from your Account page. At the bottom of the page you'll see a Delete my Dropbox section.

 

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior or have a question, feel free to Ask for help from the Community here.]

View solution in original post

2 Replies 2
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Re: dropbox linked to a a dead email account

New member | Level 2

i would like to know the answer to this also

Highlighted

Re: dropbox linked to a a dead email account

Super User II

@OsloPaul wrote:

My principle dropbox account (dropbox plus) is linked to an email address that doesn't exist anymore. I would like to connect that account to my gmail email

Do you still have access to your Dropbox account? If so, you can change the email address associated with your account from your Account page.

If you don't have access to your Dropbox account (password expired, etc.) then there's no way to gain access to the account without an active email address. Your email address is used for verification and password resets. Without access to it there's no way to gain access to the Dropbox account.


my gmail email is linked to a dropbox account that I don't use and I can't seem to delete it.

You'll first need to either delete that Dropbox account, or change the email address associated with it, before the Gmail address can be used on another account. You can delete your account from your Account page. At the bottom of the page you'll see a Delete my Dropbox section.

 

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior or have a question, feel free to Ask for help from the Community here.]

View solution in original post

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